Reporting Issues to the County

St. Johns County provides many services to residents, most of which are funded, in part, by taxes.  

Thinking about the extent to which we rely on County services – from Fire/Rescue to Sheriff and Law Enforcement, to waste management, to animal control, to regulating the growing number of short-term rentals, we rely on the County for a lot.  

Generally, things go well, in terms of providing services.  Sometimes, they don’t. If that is the case, the County has provided a means by which residents can report issues and follow up on the report, and which provides information for the County to use in allocating resources.  

The PRIDE program (Public Request Inquiry Data Exchange) is an online service that allows resident to communicate with St. Johns County government on any issue, regardless of topic.  

Residents don’t have to know what department to contact – entering an issue on the PRIDE database allows the County to route the issue to the right place, and to track repeat issues for further investigation and resolution.   

Please take a moment to read the instructions for using the PRIDE database, as well as the note that PRIDE reports become public records under Florida Law.